How To Cancel/Reschedule A Session

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Option 1: Click on the green APPOINTMENT CHANGES  link, at the bottom of any email that I’ve sent you: https://bookings.gettimely.com/KhoiLuuTutoring/bb/book

  • In the comments section, please write something like this: “replaces usual session on Tues the 19th” or “skipping this week.” 

Option 2: Reminder email/text

  • Weekday Slot: 48 hours before our planned session, you will receive a reminder email or text, which will contain a link you can click on to change or cancel a session. Please change/cancel at least 24 hours in advance of your scheduled time, to avoid being charged for the session.
  • Weekend Slot: 72 hours before our planned session, you will receive a reminder email or text, which contains a link you can click to change or cancel a session. For a weekend slot, please change/ cancel at least 48 hours in advance of your scheduled time, to avoid being charged for the session.

Option 3:
* Click here to BOOK or CHANGE an appointment
When you get to the screen that says Enter your details , write something like this in the COMMENTS : “Cancel 10/4 session“ or “This replaces 10/4”

*To put yourself on the WAIT-LIST for a specific time slot, click here: WAIT-LIST

*To view UPCOMING appointments, click: UPCOMING

 
Using one of the 3 options above,
you can book online anytime—24/7. Please do not text me to ask what time slots are available on a certain day. I might not respond fast enough, and while you wait, another student who’s booking online might take the time slot you want! Of course, feel free to text me if you want to confirm that the scheduling software made the correct change or if there’s some emergency.  

KhoiLuu@post.harvard.edu     © Khoi Luu 2020